How to Choose a Commercial Cleaning Service

One would think that choosing a cleaning services Los Angeles to maintain your facilities would be a relatively easy task. Most facility maintenance managers, who are responsible for overseeing the cleanliness and health of their building, know that this is not as simple as it sounds. The type of facility and its needs dictate the services required. The appearance of the facility plays an important role in the success of the business, whether it is a supermarket, a retail store or even a hospital. A dirty appearance always makes a bad impression! With cleaning being an $80 billion dollar industry, there is an extensive list of commercial cleaning services, some of which they have decided to franchise. They range from small, medium and large, and all have their own menu of services to offer. So what are some of the things to consider when making a decision?

Let’s start with facilities and size. Depending on the type of business and the size of your facility, it helps reduce the list of commercial cleaning services to investigate. Do you have several locations that require service? Then, decide what services you need; the type of surface(s) you need to clean, and what type of frequency you are looking for. Finally, decide your budget. Once this list is in place, it’s time to begin the interview process. Write down all of your questions.

For a medium to large sized facility, there is likely to be more than one area or type of areas to clean. Whether it’s a supermarket, a commercial space, a school, a hospital or even a warehouse, every place has floors that need to be cleaned and maintained. But what kind of surface is it? Is it ceramic, vinyl, concrete, carpet? Don’t forget the windows. If it’s a supermarket, you may need a department-level clean such as meat rooms, bakery, deli and hot food, etc…. Is it a hospital? Hospitals and schools have their own level of “cleanliness” to maintain, with strict rules, regulations and procedures that must be followed. Choosing a larger commercial cleaning service that offers a diverse menu of services will probably be your best option. Be sure to add to your franchise list of commercial cleaning services, as they always tend to offer the services you are most likely to require and can provide them to multiple locations should you need them.

Here are some important questions that will help you make your decision about choosing the right cleaning service:

What services do you specialize in?

2. Are you a franchise company? Can you service multiple locations if necessary?

3. Do they have the manpower to perform the services you require?

4. What is your experience?

5. What types of cleaning products do you use and why?

What types of customers do you currently serve? Do you have experience with other businesses like yours?

7. Do you have references? A commercial cleaning company that will give you at least 3 references from current customers is also a strong indication that this company relies on your skills to provide the services you need and the way you deserve to make your facilities look.

You want to look for a well-rounded commercial cleaning service that has a proven track record of customer retention. After all, you won’t want to have to keep repeating the hiring process. Review the answers to these questions carefully to help narrow your list of possible cleaning services to choose from. Before making your final selection, there are some equally important additional points in the decision-making process.

Insurance

Does the company have liability insurance and is it adequate to protect you against a possible liability claim arising from the cleanup? Do you maintain workers’ compensation insurance for your workers? Most states require this type of insurance. Don’t just take the cleaning company’s word for insurance. Many companies don’t have insurance or only have a minimum amount. Get a copy of your insurance certificate. If you hire them you insist on being added as a certificate holder and additional insured, so that you will be updated with a new certificate when it expires or if the policy is cancelled.

All reputable commercial cleaning services will be happy to provide proof of insurance. Choose a commercial cleaning service that is insured to protect you and your commercial facility in the event of damage to your property and injury to the cleaners while on your property.

Steve

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